Refund Policy

Last updated 5 November 2026

Every Swerte report is a one-time digital purchase that unlocks instantly. Before you pay, the free preview shows you your own face map, Three Courts and the first palaces, so you can see what the report is like.

We'll refund you in full if

• you were charged but the report didn't unlock;
• you were charged twice for the same report;
• a technical fault on our side stopped you from reading what you paid for.

Usually not refunded

• A report that unlocked and worked, because you didn't like or agree with the reading. Readings are for entertainment and can't be “wrong” in a way we can refund.
• A report lost because the page was closed or reloaded after it unlocked. Contact us anyway: if your order is recent, we'll try to help.

How to ask

Within 7 days of paying, reply to the PayPal receipt sent to your email. Include your PayPal order number and a line on what went wrong. Approved refunds go back to the same PayPal account or card, usually within 5–10 business days depending on your bank.

You can also open a case through PayPal's Resolution Center. We'd rather you contact us first: it's faster.